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About Us

Wheels & Wings is a long running hobby shop in the East end of Toronto. The store opened on July 12, 1986 with some 700 kits, two paint lines and a dream. Today we have grown to support over 12'000 model kits, 7+ fully stocked paint lines, all the tools you will need to build, accessories, and a large selection of books to base your research on.

We are unique in that we specialize in dealing with plastic model kits only - we do one thing and we try to do it well. You will find that our shelves are not just packed floor to ceiling, but what you see is a large selection of both new and collection kits - we generally only stock 1 or 2 of the same model in our retail area, with extras in the basement warehouse.

We take great pride in having knowledgeable staff and maintaining a friendly atmosphere at the store. We are all hobbyists using the products we sell, and we're happy to answer any questions and offer advice. Join us to shop, browse, talk model building!

Hours:

Thursday: 11 a.m.–5 p.m.
Friday: 11 a.m.–5 p.m.
Saturday: 11 a.m.–5 p.m.
Sunday: 11 a.m.–5 p.m.
Monday: 11 a.m.–5 p.m.
Tuesday: 11 a.m.–5 p.m.
Wednesday: 11 a.m.–5 p.m.

Returns & Exchanges

 

Original sales receipt required. Valid for 30 days from date of purchase.

 

Items must be unopened and in the condition they were purchased.

 

Liquids (paints, glues, thinners, etc.), aerosols, and trading cards are not eligible for return or exchange.

 

 

 

 Pre-Orders

 

 We advise that you make pre-orders separate from other items you wish to purchase as pre-orders combined with regular stock or other pre-order items are subject to availability of the entire order.

 

Arrival dates for Pre-Order items are subject to change and may be delayed by external factors.  Any posted release dates are approximate. 

 

 

 

 Delivery Policy

 

 General Information

 

 All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

 

We reserve the right to use an alternate courier to that originally selected depending on location and/or size, weight, type of product being shipped (Hazardous Materials). We will however maintain the type of shipment selected (Expedited, Xpress, etc.)

 

 Delivery Locations

 

 We accept and ship orders from international customers. If for any reason we are unable to ship to your address we will notify you and refund you the total amount of your order. 

 

  Delivery Time

 

 Unless there are exceptional circumstances, we make every effort to fulfill your order within three (3) business days of the date of receipt of your order. Business day means Monday to Friday, except holidays.

 

 Please note we do not ship on Saturday and Sunday.

 

 International orders may require additional time due to carrier time tables.

 

 Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

 

 Shipping and handling Costs

 

 Shipping costs are based on the weight/cubic area of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.  

 

Unfortunately some Canadian Postal Codes will not qualify for free shipping.  Please contact us if you have any concerns.

 

 Dangerous Goods Such as paints, paint thinners, spray cans can only be shipped by courier and special charges will apply.

 

Customs ,duties and taxes

 

Within Canada provincial tax rates will be charged according to the province or territory tax laws to which the item is shipped. 

 

International shipments may be subject to import taxes, fees and customs duties, levied by the customs office of your shipping destination. Import fees vary according to the customs regulations of the destination country. Customs policies vary widely and some countries don't charge import fees for shipments that fall below a minimum value. Contact the customs office of the destination country for more information.

International shipments

When selecting shipping options for international orders, shipping quotes are approximations. We may need to contact you to correct a shipping quote or to change services, during this time your order will be on hold until shipping has been figured out.

 

 Damaged Items in Transport

 

 If there is any damage to the packaging on delivery, contact us immediately at:

 

 info@wheelswingshobbies.com

 

 Questions

 

 If you have any questions about the delivery and shipment or your order, please contact us at:

 

 info@wheelswingshobbies.com

 

 Games Workshop

 

Games Workshop (Warhammer, Citadel, etc) products can only be shipped to Canadian addresses.