Store Operations Update - Mar. 22, 2020

biohazard signIMPORTANT UPDATE! Please Read:

And as of Monday this update might be completely irrelevant due to the non-essential shutdown... please stand by for more.

 

 

RETAIL STORE:

Effective MONDAY, MARCH 23, the store will be OPEN for PICKUP ORDERS ONLY.

»» You will have to PHONE (for single items or SMALL orders), EMAIL, or FACEBOOK MESSAGE your order ahead of time

»» Pay for the order (via Credit Card or PayPal) in advance.

»» We will notify you when the order is available for pickup.

»» Pickup hours: 12 pm - 5 pm every day except Saturday, which will (for now) remain 10 am - 5 pm.

 

MAIL ORDERS and e-Store:

These should continue per usual, as long as Canada Post continues to operate. Please note that CP has suspended all service delivery standards/guarantees, so delivery times may (and probably will) be longer than usual.

 

ORDERING:

Please provide the manufacturer and product numbers for the items you're requesting. [Product numbers are the most important bit of information for checking inventory etc. We do not have the manpower to search for these for every item anyone asks for in vague terms. Item descriptions are only helpful to confirm we're looking at the same product.]

 

ADDITIONAL NOTES:

» There will be (obviously?) no access to the washroom.

» There will be no returns or exchanges accepted.

» We will not be trading or buying collections.

» We will not be taking any special orders at this time, as we do not expect to have any shipments coming in for a while.

 

Additional information